They have most likely said it because they have an unmet need.

You'll find people less threatening if you hear what they're needing rather than what they're thinking about you.

We recognize that real educational reform is essential if today's and tomorrow's children are to live in a more peaceful, just, and sustainable world.

Instead of playing the game "Making Life Wonderful", we often play the game called "Who's Right". Do you know that game? It's a game where everybody loses.

We need to receive empathy to give empathy.

Empathy: Emptying our mind and listening with our whole being

Postpone result/solution thinking until later; it's through connection that solutions materialize - empathy before education.