Criticism, analysis, and insults are tragic expressions of unmet needs.

A second even more obvious sign is that the person will stop talking. If we are uncertain as to whether we have stayed long enough in the process, we can always ask, "Is there more that you wanted to say"?

As we learn to speak from the heart we are changing the habits of a lifetime.

The key to fostering connection in the face of a 'no' is always hearing 'yes' to something else.

However impressed we may be with NVC concepts, it is only through practice and application that our lives are transformed.

At the root of every tantrum and power struggle are unmet needs.

Never connect yourself with the other person's pain. Just hear their need. Leave yourself out of the other person's feelings and needs.