In nonviolent communication, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests. Then we may wish to reflect back, paraphrasing what we have understood. We stay with empathy, allowing others the opportunity to fully express themselves before we turn our attention to solutions or requests for relief.
Marshall B. RosenbergHow I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.
Marshall B. RosenbergWe only feel dehumanized when we get trapped in the derogatory images of other people or thoughts of wrongness about ourselves.
Marshall B. RosenbergYou'll find people less threatening if you hear what they're needing rather than what they're thinking about you.
Marshall B. RosenbergWhen you ride the wave, the thrill is so exhilarating that you forget everything else. You live in the moment where nothing else matters, so intent on riding the wave perfectly that you and the wave become one. Pain and worry disappear, replaced by euphoria, akin to flow. Similarly, when giving empathy, you want to strive for this kind of total presence for the person you are listening to.
Marshall B. Rosenberg