When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.

Remember that whatever anyone does, it is an effort to meet a need.

Time and again, people transcend the paralyzing effects of psychological pain when they have sufficient contact with someone who can hear them empathically.

Understanding and connection can transcend conflict.

A difficult message to hear is an opportunity to enrich someone's life.

Anger tells us we've disconnected from life. The purpose in anger is to use it to come back to life.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.