When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.

NVC requires us to be continually conscious of the beauty within ourselves and other people.

Criticism, analysis, and insults are tragic expressions of unmet needs.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

When we listen for their feelings and needs, we no longer see people as monsters.

Empathy is a respectful understanding of what others are experiencing. Instead of offering empathy, we often have a strong urge to give advice or reassurance and to explain our own position or feeling. Empathy, however, calls upon us to empty our mind and listen to others with our whole being.

We need empathy to give empathy. When we sense ourselves being defensive or unable to empathize, we need to (a) stop, breathe, give ourselves empathy, (b) scream nonviolently, or (c) take time out.