When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.

The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.

Always listen to what people need rather than what they are thinking about us.

A difficult message to hear is an opportunity to enrich someone's life.

People don't make us angry, how we think makes us angry.

To practice NVC, it's critical for me to be able to slow down, take my time, to come from an energy I choose, the one I believe that we were meant to come from, not the one I was programmed into.

A need is life seeking expression within us.