A respectful understanding of another's experience.

I believe that the most joyful and intrinsic motivation human beings have for taking any action is the desire to meet our needs and the needs of others.

Thinking based on who deserves what blocks compassionate communication.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

Praise and reward create a system of extrinsic motivations for behavior. Children (and adults) end up taking action in order to receive the praise or rewards.

Enemy images are the main reason conflicts don't get resolved.

The number one reason that we don't get our needs met, we don't express them. We express judgments. If we do express needs, the number two reasons we don't our needs met, we don't make clear requests.