Empathizing with someone's 'no' protects us from taking it personally.

Keep in mind that other people's actions can never 'make' you feel any certain way. Feelings are your warning indicators.

Labeling and diagnosis is a catastrophic way to communicate. Telling other people what's wrong with them greatly reduces, almost to zero, the probability that we're going to get what we're after.

Also, think about your intentionality - are you getting lost in the method? or coming from the intentionality, the purpose? You don't want to do the mechanics without the consciousness.

As we learn to speak from the heart we are changing the habits of a lifetime.

You'll find people less threatening if you hear what they're needing rather than what they're thinking about you.

When our communication supports compassionate giving and receiving, happiness replaces violence and grieving.