Keep in mind that other people's actions can never 'make' you feel any certain way. Feelings are your warning indicators.

All violence is the result of people tricking themselves into believing that their pain derives from other people and that consequently those people deserve to be punished.

NVC self-forgiveness: connecting with the need we were trying to meet when we took the action that we now regret.

Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison); 2. Denial of Responsibility; 3. Demand; 4. 'Deserve' oriented language.

When we hear the other person's feelings and needs, we recognize our common humanity.

Everything we do is in service of our needs. When this one concept is applied to our view of others, we'll see that we have no real enemies, that what others do to us is the best possible thing they know to do to get their needs met.

The number one rule of our training is empathy before education.