As we learn to speak from the heart we are changing the habits of a lifetime.

I believe that the most joyful and intrinsic motivation human beings have for taking any action is the desire to meet our needs and the needs of others.

Understanding the other persons' needs does not mean you have to give up on your own needs.

When we understand the needs that motivate our own and others behavior, we have no enemies.

I recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.

Remember that whatever anyone does, it is an effort to meet a need.

We give empathy to others for our own benefit.