As we learn to speak from the heart we are changing the habits of a lifetime.

When we express our needs indirectly through the use of evaluations, interpretations, and images, others are likely to hear criticism. When people hear anything that sounds like criticism, they tend to invest their energy in self-defense or counterattack. It's important that when we address somebody that we're clear what we want back.

Social change involves helping people see new options for making life wonderful that are less costly to get needs met.

When you are in a jackal environment, never give them the power to submit or rebel. We want to teach this to children very early: Never lose track that you are always free to choose. Don't allow institutions to determine what you do.

Don't hate the circumstance, you may miss the blessing

When I am angry I have a judgment and an unmet need.

Remember that whatever anyone does, it is an effort to meet a need.