If we ask two questions, we will see that punishment never works. First: What do we want the other person to do? Second: What do we want the other person's reasons to be for doing as we request?
Marshall B. RosenbergIf people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.
Marshall B. RosenbergWe never really know what we want until after we get it. If after we get it, it makes life more miserable, we know that isn't what we wanted. If it makes our life wonderful, we know this is a strategy which will meet out need. That's why Paul Tillich, the theologian says we need to sin courageously. You ask for what you want, hoping to meet your needs. If you get it and it makes life worse, you learn that this isn't what I want.
Marshall B. RosenbergConflicts, even of long standing duration, can be resolved if we can just keep the flow of communication going in which people come out of their heads and stop criticizing and analyzing each other, and instead get in touch with their needs, and hear the needs of others, and realize the interdependence that we all have in relation to each other. We can't win at somebody else's expense. We can only fully be satisfied when the other person's needs are fulfilled as well as our own.
Marshall B. Rosenberg