When I recognize I've got anger, then I realize it's because I have a need that's not being met.

When we listen for their feelings and needs, we no longer see people as monsters.

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.

Teacher, school administrators and parents will come away from Life-Enriching Education with skills in language, communication, and ways of structuring the learning environment that support the development of autonomy and interdependence in the classroom.

Behind intimidating messages are simply people appealing to us to meet their needs.

Anger tells us we've disconnected from life. The purpose in anger is to use it to come back to life.

When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.