Keep in mind that other people's actions can never 'make' you feel any certain way. Feelings are your warning indicators.
Marshall B. RosenbergOnce you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.
Marshall B. RosenbergIf people just asked: "Here are the needs of both sides, here are the resources. What can be done to meet these needs?" the conflict would be easy to resolve.
Marshall B. Rosenberg