People don't make us angry, how we think makes us angry.

With empathy, I'm fully with them, not full of them — that's sympathy.

Once you can clearly describe what you are reacting to, free of your interpretation or evaluation of it, other people are less likely to be defensive when they hear it.

A respectful understanding of another's experience.

Don't hate the circumstance, you may miss the blessing

When we focus on clarifying what is being observed, felt, and needed rather than on diagnosing and judging, we discover the depth of our own compassion.

As long as I think I 'should' do it, I'll resist it, even if I want very much to do it.