The more we talk about the past, the less we heal from it.

What bores the listener bores the speaker too.

When you need empathy, you cannot give empathy.

I think that there is a problem with rewards and consequences because in the long run, they rarely work in the ways we hope. In fact, they are likely to backfire.

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

Have you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.

In a Giraffe institution, the head nurse job would be to serve the nurses, not to control them. Teachers are there to serve the students, not control them.