When people hear needs, it provokes compassion. When people hear diagnoses, it provokes defensiveness and attack.

When we are angry, killing people is too superficial.

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

The objective of Nonviolent Communication is not to change people and their behavior in order to get our way: it is to establish relationships based on honesty and empathy, which will eventually fulfill everyone's needs.

Every criticism, judgment, diagnosis, and expression of anger is the tragic expression of an unmet need.

NVC suggests behind every action, however ineffective, tragic, violent, or abhorrent to us, is an attempt to meet a need.

How I choose to look at any situation will greatly affect whether I have the power to change it or make matters worse.