I'm going to show you a technology today which takes insults and criticisms out of the airwaves. (Marshall puts on giraffe ears) With this technology, it will be impossible for you to hear criticisms, harsh remarks, or insults. All you can hear is what all people are ever saying, "please" and "thank you". What used to sound like criticism, judgment, or blame, you will see, are really tragic, suicidal expressions of "please".

Anger is a signal that you're distracted by judgmental or punitive thinking, and that some precious need of yours is being ignored.

Don't hate the circumstance, you may miss the blessing

With empathy, I'm fully with them, not full of them — that's sympathy.

We use NVC to evaluate ourselves in ways that engender growth rather than self-hatred.

As long as I think I 'should' do it, I'll resist it, even if I want very much to do it.

Never give advice to your children unless you have it in writing and notarized.