Understanding and connection can transcend conflict.

This objective of getting what we want from other people-or getting them to do what we want them to do-threatens the autonomy of people, their right to choose what they want to do. And whenever people feel that they're not free to choose what they want to do, they are likely to resist, even if they see the purpose in what we are asking and would ordinarily want to do it.

When we understand the needs that motivate our own and others behavior, we have no enemies.

Social change involves helping people see new options for making life wonderful that are less costly to get needs met.

Never do anything that isn't play.

If we want to make meetings productive, we need to keep track of those whose requests are on the table.

Once you have access to key people in an organization, if you go into a meeting with enemy images of those people - then you are not going to connect.