When we listen for feelings and needs - we can see that people who seem like monsters are simply human beings whose language and behavior sometimes keep us from seeing their humanness.

Don't get addicted to your requests. Your objective is needs, not requests. Because then it becomes a demand.

Get very clear about the kind of world we would like and then start living that way.

We are never angry because of what others say or do. It is our thinking that makes us angry.

We recognize that real educational reform is essential if today's and tomorrow's children are to live in a more peaceful, just, and sustainable world.

I recommend allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief. When we proceed too quickly to what people might be requesting, we may not convey our genuine interest in their feelings and needs; instead, they may get the impression that we're in a hurry to either be free of them or to fix their problem. Furthermore, an initial message is often like the tip of an iceberg; it may be followed by yet unexpressed, but related - and often more powerful - feelings.

A difficult message to hear is an opportunity to enrich someone's life.