When we listen for feelings and needs - we can see that people who seem like monsters are simply human beings whose language and behavior sometimes keep us from seeing their humanness.

Get very clear about the kind of world we would like and then start living that way.

However impressed we may be with NVC concepts, it is only through practice and application that our lives are transformed.

Miracles can happen when we can keep our consciousness away from analyzing and classifying one another.

The more we use words that in any way imply criticism, the more difficult it is for people to stay connected to the beauty within themselves.

Make your goal to attend to your underlying needs and to aim for a resolution so satisfying that everyone involved has their needs met also.

Two questions help us see why we are unlikely to get what we want by using punishment... The first question is: What do I want this person to do that's different from what he or she is currently doing? If we ask only this first question, punishment may seem effective because the threat or exercise of punitive force may well influence the person's behavior. However, with the second question, it becomes evident that punishment isn't likely to work: What do I want this person's reasons to be for doing what I'm asking?