We only feel dehumanized when we get trapped in the derogatory images of other people or thoughts of wrongness about ourselves.

Most of us live in a Jackal world where we take turns using the other person as a waste basket for our words.

Remember that whatever anyone does, it is an effort to meet a need.

This language is from the head. It is a way of mentally classifying people into varying shades of good and bad, right and wrong. Ultimately, it provokes defensiveness, resistance, and counterattack. It is a language of demands.

Four D's of Disconnection: 1. Diagnosis (judgment, analysis, criticism, comparison); 2. Denial of Responsibility; 3. Demand; 4. 'Deserve' oriented language.

I'm going to show you a technology today which takes insults and criticisms out of the airwaves. (Marshall puts on giraffe ears) With this technology, it will be impossible for you to hear criticisms, harsh remarks, or insults. All you can hear is what all people are ever saying, "please" and "thank you". What used to sound like criticism, judgment, or blame, you will see, are really tragic, suicidal expressions of "please".

Never hear what somebody thinks about you, you'll live longer. Hear that they're in pain. Don't hear their analysis.