Often, instead of offering empathy, we have a strong urge to give advice or reassurance and to explain our own position or feeling.
Marshall B. RosenbergA second even more obvious sign is that the person will stop talking. If we are uncertain as to whether we have stayed long enough in the process, we can always ask, "Is there more that you wanted to say"?
Marshall B. RosenbergThe punitive use of force tends to generate hostility and to reinforce resistance to the very behavior we are seeking.
Marshall B. Rosenberg