A need is life seeking expression within us.

When it comes to giving advice, never do so unless you've first received a request in writing, signed by a lawyer.

Have you ever been surfing? Imagine you're on your surfboard now, waiting for the big one to come. Get ready to get carried with that energy. Now, here it comes. That's empathy. No words - just being with that energy. When I connect with what's alive in another person, I have feelings similar to when I'm surfing.

When we have our consciousness on needs, images come to us, naturally, of how to meet those needs.

In NVC, no matter what words others may use to express themselves, we simply listen for their observations, feelings, needs, and requests.

Ask before offering advice or reassurance.

Don't get addicted to your requests. Your objective is needs, not requests. Because then it becomes a demand.