One of the greatest values of controversy is its revealing nature. The real issues at stake come into the open and have the possibility of being reconciled.

we should think not only of what the leader does to the group, but also of what the group does to the leader.

Experience may be hard but we claim its gifts because they are real, even though our feet bleed on its stones.

there is a pernicious tendency to make the opinions of the expert prevail by crowd methods, to rush the people instead of educating them.

While leadership depends on depth of conviction and the power coming therefrom, there must also be the ability to share that conviction with others.

while the executive should give every possible value to the information of the specialist, no executive should abdicate thinking on any subject because of the expert. The expert's information or opinion should not be allowed automatically to become a decision. On the other hand, full recognition should be given to the part the expert plays in decision making.

... orders come from the work, not work from the orders.