Empowering people turns Wal-Mart's culture into a competitive advantage.

Servant leadership is the foundation and the secret of Sam Walton's ability to achieve team synergy.

Wal-Mart's success strategies and tactics are easy to understand yet hard to duplicate.

Sam Walton was a master storyteller who used illustrative stories to reinforce his cultural standards.

Sam Walton's values are: treat the customer right, take care of your people, be honest in your dealings, pass savings along to the customer, keep things simple, think small, control costs and continuously improve operations.

At Wal-Mart, if you couldn't explain an idea or a concept in simple terms on one page of paper Sam Walton considered the new idea too complicated to implement.

Wal-Mart hires average people but squeezes above average performance and results out of them.