Take an expansive view of the consumers needs and expand beyond your current boundaries.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Respond to your customer's dissatisfactions with precision and power.

Epidemics of "bad" voice can kill your reputation overnight.

You need to have sufficient resources against your priorities. Your eyes have to be open every day.

Transform your employees into passionate disciples. Teach. Create apostles. Give people a calling, not a job.

I admire many entrepreneurs. They bring energy, excitement, youthful enthusiasm. What they lack in process, they make up for in gumption.