Curiosity is the greatest source of ideas, retail revolutions, and insights.

If you innovate broadly, focus on the customer experience, and deliver everyday a great product, you will gain share.

Our most exciting discoveries come from studying anomalies. The once-in-1000 occurrence is worth getting detail on.

The top 25 at every company really set the tone. Everyone watches them. They need to be present and focused. No slackers at the top. They need to meet in combination every recruit. They need to meet them on the first day. They need to teach by example. This is the lesson that great companies teach.

The choices we make define our future.

A curious mind does not say to consumers "What do you want?" A curious mind understands context, understands behavior, understands spending and spending patterns - the accumulation of a day's purchases, or spending over a week or a year. A curious mind asks the questions that open up the consumer to talk about her latent dissatisfactions, hopes, wishes, and dreams.

Define a winning proposition that is consumer right and delivers margin accretion.