The unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.

Anyone who thinks Ryanair flights are some sort of bastion of sanctity where you can contemplate your navel is wrong. We already bombard you with as many in-flight announcements and trolleys as we can.

The airline industry is full of bullshitters, liars and drunks. We excel at all three in Ireland.

A lot of lies and misinformation has been put about by eco nuts on the back of a report by an idiot economist [Sir Nicholas Stern]. Environmental head bangers are talking nonsense when they claim that aviation is the fastest-growing source of carbon emissions. Coal-fired and oil-fired power stations are the biggest contributor of carbon but I have yet to hear any fearless eco warriors advocating nuclear power as they drive around in their SUVs to their next protest meeting.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

We should try to eliminate things that unnecessarily piss people off.

We think passengers who forget to print their boarding passes should pay €60 for being so stupid.