It's a great incentive to work long hours. I limit the holiday to two weeks and then get the hell back to the office. If I had my choice I wouldn't take holidays but my wife insists on time with the kids. That's enough. Prior to getting married I never took a holiday.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

The chattering bloody classes, or what I call the liberal Guardian readers, they're all buying SUVs to drive around London. I smile at these loons who drive their SUVs down to Sainsbury's and buy kiwi fruit, flown in from New Zealand for Christ sakes. They're the equivalent of environmental nuclear bombs!

The most influential person in Europe in the last 20 to 30 years has been Margaret Thatcher. Without her we'd all be living in some French bloody unemployed republic.

Ryanair's biggest achievement? Bringing low fares to Europe and still lowering em. Biggest failure? Hiring me.

The unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.

If drink sales are falling off, we get the pilots to engineer a bit of turbulence. That usually spikes sales.