The unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.
Michael O'LearyWhy does every plane have two pilots? Really, you only need one pilot. Let's take out the second pilot. Let the bloody computer fly it.
Michael O'LearyOne of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.
Michael O'Leary