The airline business is it is mostly run by a bunch of spineless nincompoops who actually don't want to stand up to the environmentalists and call them the lying wankers that they are.

People say the customer is always right, but you know what - they're not. Sometimes they are wrong and they need to be told so.

The European Union spends most of its time either suing me, torturing me, criticizing me or condemning me for lowering the cost of air travel all over Europe.

The unions need to be taken on. British Airways is massively over-staffed and has got to get its costs down. . . . The problem for [chief executive] Willie Walsh is that the board of BA has no spine, no balls and no vision.

The police force were outstanding in their field. But all they did was stand in their field. They kept passengers on board while they played with a suspect package for two and three quarter hours. Extraordinary.

It reminds me of two drunks leaning on each other.

MBA students come out with: 'My staff is my most important asset.' Bullshit. Staff is usually your biggest cost. We all employ some lazy bastards who needs a kick up the backside, but no one can bring themselves to admit it.