โโโโShort of committing murder, negative publicity sells more seats than positive publicity.
Michael O'LearyMBA students come out with: 'My staff is my most important asset.' Bullshit. Staff is usually your biggest cost. We all employ some lazy bastards who needs a kick up the backside, but no one can bring themselves to admit it.
Michael O'LearyThe police force were outstanding in their field. But all they did was stand in their field. They kept passengers on board while they played with a suspect package for two and three quarter hours. Extraordinary.
Michael O'LearyOne of the weaknesses of the company now is it is a bit cheap and cheerful and overly nasty, and that reflects my personality.
Michael O'Leary