My big "double-aha" moment came while anchoring the national news at CBS News. It was at the height of the recession, and on top of the usual negative stories, my newscasts became full of especially heart wrenching stories of people losing their homes, jobs, and retirement savings. Starting the morning off like that could leave even the most optimistic person feeling helpless and hopeless. The lightning bolt came when we changed how we talked about the negative.
Michelle GielanI realized there was a better way to broadcast the news that empowered people to believe they could overcome challenges.
Michelle GielanEven five minute meaningful conversations with other people not only fuel us in the moment but also build up a reserve of social capital so that when hard times strike, we can draw down on that bank account.
Michelle Gielan