You'll often find that people's declared preferences - what they say they want - are far different from their revealed preferences - what they actually do.
Nir EyalUsers who continually find value in a product are more likely to tell their friends about it.
Nir EyalThe aim is to influence customers to use your product on their own, again and again without relying on overt calls to action such as ads or promotions.
Nir Eyal