Instead of relying on expensive marketing, habit-forming companies link their services to the users' daily routines and emotions.
Nir EyalMany innovations fail because consumers irrationally overvalue the old while companies irrationally overvalue the new.
Nir EyalThe aim is to influence customers to use your product on their own, again and again without relying on overt calls to action such as ads or promotions.
Nir Eyal