There is just no escaping the fact that the single biggest factor determining whether an organization is going to get healthier - or not - is the genuine commitment and active involvement of the person in charge.

When there is trust, conflict becomes nothing but the pursuit of truth, an attempt to find the best possible answer.

The vast majority of organizations today have more than enough intelligence, experience and knowledge to be successful. What they lack is organizational health.

A functional team must make the collective results of the group more important to each individual than individual members' goals.

Like a good marriage, trust on a team is never complete; it must be maintained over time.

A core value is something you're willing to get punished for.

Members of trusting teams admit weaknesses and mistakes, take risks in offering feedback and assistance, and focus time and energy on important issues, not politics.