Results are obtained by exploiting opportunities, not by solving problems.

To satisfy the customer is the mission and purpose of every business.

Any organisation develops people; it either forms them or deforms them.

But innovation is more than a new method. It is a new view of the universe, as one of risk rather than of chance or of certainty. It is a new view of man's role in the universe; he creates order by taking risks. And this means that innovation, rather than being an assertion of human power, is an acceptance of human responsibility.

The first step toward making the worker achieving is to make work productive.

No single piece of macroeconomic advice given by the experts to their government has ever had the results predicted.

What is the manager's job? It is to direct the resources and the efforts of the business toward opportunities for economically significant results. This sounds trite - and it is. But every analysis of actual allocation of resources and efforts in business that I have ever seen or made showed clearly that the bulk of time, work, attention, and money first goes to problems rather than to opportunities, and, secondly, to areas where even extraordinarily successful performance will have minimal impact on results.