Results are obtained by exploiting opportunities, not by solving problems.

The person who will make the greatest contribution to a company is the mature person-and you cannot have maturity if you have no life or interest outside the job.

Plans are only good intentions unless they immediately degenerate into hard work.

To satisfy the customer is the mission and purpose of every business.

No institution can possibly survive if it needs geniuses or supermen to manage it. It must be organized in such a way as to be able to get along under a leadership composed of average human beings.

Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.

It's amazing how many things busy people are doing that never will be missed.