Managers are the basic and scarcest resource of any business enterprise.

What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

It is willingness of people to give of themselves over and above the demands of the job that distinguishes the great from the merely adequate.

If you want to know what the future is, be part of its development.

If a government commission had worked on the horse, you would have the first horse that could operate its knee joint in both directions. The trouble is it couldn't have stood up.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Nobody can predict the future; the idea is to have a firm grasp of the present.