Doing the right thing is more important than doing the thing right.

I'm better about things than about people. I'm more interested in people, but I'm better at ideas.

Defending yesterday is far more risky than making tomorrow.

Conductors do not know how the oboe does its work, but they know what the oboe should contribute.

The purpose of a business is to create a customer.

An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.