We know nothing about motivation. All we can do is write books about it.

The manager who comes up with the right solution to the wrong problem is more dangerous than the manager who comes up with the wrong solution to the right problem.

The real development I've seen of people in organizations, especially in big ones, comes from their being volunteers in a nonprofit organization - where you have responsibility, you see results, and you quickly learn what your values are. There is no better way to understand your strengths and discover where you belong than to volunteer in a nonprofit. That is probably the great opportunity for the social sector - and especially in its relationship to business.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

When it rains manna from heaven, some people put up an umbrella. Others reach for a big spoon.

The job of a professional manager is not to like people. It is not to change people. It is to put their strengths to work.

Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive.