The true business of every company is to make and keep customers.
The computer actually may have aggravated management's degenerative tendency to focus inward on costs.
Listening is not a skill; it is a discipline.
Our society has become an employee society.
Success? Odd as it seems, you will achieve the greates results in business and career if you drop the word 'achievement' from your vocabulary and replace it with 'contribution'.
Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.