The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

One can either work or meet. One cannot do both at the same time.

Yet there is nothing more dangerous than to be premature in exploiting a change in perception.

If the feudal knight was the clearest embodiment of society in the early Middle Ages, and the "bourgeois" under Capitalism, the educated person will represent society in the post-capitalist society in which knowledge has become the central resource.

The single minded ones, the monomaniacs, are the only true achievers

To survive and succeed, every organization will have to turn itself into a change agent

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.