The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.

For new technology to replace old, it has to have at least ten times the benefit.

When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.

People are effective because they say 'no,' because they say, 'this isn't for me.'

No single piece of macroeconomic advice given by the experts to their government has ever had the results predicted.

Nothing is less productive than to make more efficient what should not be done at all.