The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker

Every organization must be prepared to abandon everything it does to survive in the future.

Managers are the basic and scarcest resource of any business enterprise.

The most important decisions in organizations are people decisions, and yet only the military, and only recently, has begun to ask, "If we assign this general to lead this base, what do we expect him to accomplish?"

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The computer actually may have aggravated management's degenerative tendency to focus inward on costs.

The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also makes it a total moron; for logic is essentially stupid.