A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Don't try to innovate for the future. Innovate for the present!

Focus on opportunities, not problems.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

The most important decisions in organizations are people decisions, and yet only the military, and only recently, has begun to ask, "If we assign this general to lead this base, what do we expect him to accomplish?"

Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.