It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.

Universities won't survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

There is a point at which a transformation has to take place.

Leadership is an achievement of trust.