Successful careers are not planned. They develop when people are prepared for opportunities because they know their strengths, their method of work, and their values. Knowing where one belongs can transform an ordinary person - hardworking and competent but otherwise mediocre - into an outstanding performer.

What can I contribute that will significantly affect the performance and the results of the institution I serve?

Miracles are great, but they're so damn unpredictable.

The only real difference between one organization and another is the performance of its people.

Decision making is the specific executive task.

For the first four years, no new enterprise produces profits. Even Mozart didn't start writing music until he was four.

There are companies that are good at improving what they're already doing. There are companies that are good at extending what they're doing. And finally there are companies that are good at innovation. Every large company has to be able to do all three - improve, extend, and innovate - simultaneously.