It is willingness of people to give of themselves over and above the demands of the job that distinguishes the great from the merely adequate.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Universities won't survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.

Marketing and innovation make money. Everything else is a cost.

Many studies of research scientists have shown that achievement (at least below the genius level of an Einstein, Bohr, or a Planck) depends less on ability in doing research than on the courage to go after opportunity.

Decisions of the kind the executive has to make are not made well by acclamation. They are made well only if based on the clash of conflicting views...The first rule in decision-making is that one does not make a decision unless there is disagreement.

The enterprise, by definition, must be capable of producing more or better than all the resources that comprise it.