Absolute size by itself is no indicator of success and achievement, let alone of managerial competence. Being the right size is.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Knowledge people and service people learn the most when they teach .

Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.

What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

Plans are worthless, but planning is invaluable.

Marketing is not only much broader than selling, it is not a specialized activity at all. It encompasses the entire business. It is the whole business seen from the point of view of its final result, that is, from the customer's point of view.