The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.

Time is the scarcest resource.

We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths.

Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.

All great change in business has come from outside the firm, not from inside.

Keep your eye on the task, not on yourself. The task matters, and you are a servant

As a rule we perceive what we expect to perceive... The unexpected is usually not received at all.