The correct assumption is that what individuals have learned by age twenty-one will begin to become obsolete five to ten years later and will have to be replaced-or at least refurbished-by new learning, new skills, new knowledge.

The new always looks so puny-so unpromising-next to the reality of the massive, ongoing business.

Quality of character doesn't make a leader, but the lack of it flaws the entire process.

If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.

Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor.

In most organizations, the bottleneck is at the top of the bottle.

Strategy is a commodity, execution is an art.