Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

If the feudal knight was the clearest embodiment of society in the early Middle Ages, and the "bourgeois" under Capitalism, the educated person will represent society in the post-capitalist society in which knowledge has become the central resource.

Successful careers are not planned. They develop when people are prepared for opportunities because they know their strengths, their method of work, and their values. Knowing where one belongs can transform an ordinary person - hardworking and competent but otherwise mediocre - into an outstanding performer.

If you have more than five goals, you have none.

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

Our job in life is to make a positive difference, not prove we're right.

Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.