Results is all that separates one company from another.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

The essence of management is to make knowledge productive.

The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.

"Plastic moments" are those periods that overlap when the old has gone but the new has not yet arrived and when the course of history is more open to being shaped and steered than any other time.

We will have to learn to lead people rather then to contain them.

Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive.