We all have a vast number of areas in which we have no talent or skill and little chance of becoming even mediocre. In those areas a knowledge workers should not take on work, jobs and assignments. It takes far more energy to improve from incompetence to mediocrity than it takes to improve from first-rate performance to excellence.

The most important thing in communication is hearing what isn't said.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

If the feudal knight was the clearest embodiment of society in the early Middle Ages, and the "bourgeois" under Capitalism, the educated person will represent society in the post-capitalist society in which knowledge has become the central resource.

If a government commission had worked on the horse, you would have the first horse that could operate its knee joint in both directions. The trouble is it couldn't have stood up.

Accept the fact that we have to treat almost anybody as a volunteer.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.