In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.
Education gives you neither experience nor wisdom.
Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.
Knowledge people and service people learn the most when they teach .
It is better to pick the wrong priority than none at all.
Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.