No business can do everything. Even if it has the money, it will never have enough good people. It has to set priorities. The worst thing to do is a little bit of everything. This makes sure that nothing is being accomplished. It is better to pick the wrong priority than none at all.

My greatest strength as a consultant is to be ignorant and ask a few questions.

I have no interest in celebrities. If all the superrich disappeared, the world economy would not even notice. The superrich are irrelevant to the economy.

Effective people are not problem minded; they're opportunity-minded. They feed opportunities and starve problems. They think preventively.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.