The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Knowledge has to be improved, challenged, and increased constantly, or it vanishes.

Schools will change more in the next 30 years than they have since the invention of the printed book.

The task of leadership is to create an alignment of strengths so strong that it makes the system's weaknesses irrelevant.

The most probable assumption is that no currently working 'business theory' will be valid 10 years hence.

To improve communications, work not on the utter, but the recipient.