The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.

You can't manage what you don't measure.

An employer has no business with a man's personality... The task is not to change personality, but to enable a person to achieve and to perform.

A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.

The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

The best way to predict the future is to create it.