The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.

When it rains manna from heaven, some people put up an umbrella. Others reach for a big spoon.

Management must take the lead in making obsolete its own products and services rather than waiting for a competitor to do so.

If you can't measure it, you can't change it.

Most innovators are successful to the extent to which they define risks and confine them.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

Leadership is all about getting results.